Case study · Plumbing

Cost per booked job down to $52 for an Austin plumbing company

Intake fixed first, emergency and big-ticket work split, north and south corridors separated, and booked jobs imported back into Google.

ClientTrueLine PlumbingMarketAustin, TXBudget$7,000/mo ad budgetBeforetook over from a franchise marketing vendorTimeline5 months
  • $52Cost per booked job (from $121)
  • +131%Booked jobs per month
TrueLine Plumbing

The challenge

A vendor ran the same template for two hundred plumbers. Emergency calls went to voicemail at 4pm, water heater and repipe jobs shared a bid with drain calls, and the account counted a twelve-second call as a lead.

What we did

  1. 01

    Intake first

    Hamid called the office as a customer before the contract was signed and found the 4pm gap. A missed-call text-back and a staffed line fixed it in week one.

  2. 02

    Emergency and big-ticket split

    Call ads for emergencies during staffed hours; water heaters, sewer and repipe in their own campaign with financing.

  3. 03

    Round Rock and Kyle separated

    North and south corridors run as separate campaigns with suburb-named ads and their own budgets.

  4. 04

    Booked-job imports

    Closed jobs from the dispatch software imported with values; calls under a minute excluded.

The outcome

Cost per booked job fell from $121 to $52 and booked jobs rose 131% in five months. Local Services Ads now produce a third of the volume.

“Hamid called our office as a customer before we signed and told us we missed a 4pm call. That is the level of detail.”

Lena Ortiz, General Manager
More results

Other accounts, before and after.

All results
7 accounts · use the arrows
Summit Air & HeatHVAC
−58%Cost per booked job ($142 to $59)
+188%Booked jobs per month in 5 months

Summit Air & Heat

Rebuilt call tracking, cut 1,900 wasted search terms in month one, moved budget to AC replacement in summer and furnace in winter.

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Harbor Injury LawPersonal injury
3.5×Signed cases per month (4 to 14)
−44%Cost per signed case

Harbor Injury Law

Case-type campaigns, 24-hour intake with recorded calls, Local Services Ads beside search, and signed cases imported back into Google.

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Bright Smile DentalDental
$6.40Revenue per $1 of ad spend (from $2.10)
+240%New patient bookings in 4 months

Bright Smile Dental

Treatment-specific landing pages (implants, Invisalign, emergency), online booking tracked as a conversion, and Local Services Ads added once reviews passed 100.

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Bluegrass RoofingRoofing
38Signed replacements in one hail season
−52%Cost per signed job

Bluegrass Roofing

A storm campaign built before the season, replacement terms split by county with financing in the ad, Google Guaranteed live before hail, and drone bumpers during the decision window.

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Keystone Estate LawEstate planning
+70%Booked consults per month
$96Cost per booked consult

Keystone Estate Law

Flat-fee campaigns by matter type, regions split with town-named ads, online consult booking tracked as the conversion, and remarketing over the decision window.

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Evergreen Pest CoPest control
$41Cost per new quarterly plan
+96%New contracts per month

Evergreen Pest Co

Local Services Ads switched on in week two, tourist clicks filtered out, plans and termite work split, and a new-resident offer for the growth corridors.

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Northside ChiropracticChiropractic
92New patients a month at $58
−47%Cost per new patient

Northside Chiropractic

New-patient and auto-injury campaigns split, booking tracked HIPAA-safe, remarketing removed from condition pages, and suburb ad groups with their own offers.

Read the case
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